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Shipping Policy

• Orders are processed and shipped from our Molalla location.
(125 E Main Street, Molalla, OR 97038, United States)

• Orders are processes and shipped within 1–2 business days (excluding holidays).

• Confirmation (including tracking) will be provided once an order has been shipped.

• If a single order requires more than one (1) shipping container, the appropriate tracking information will be provided.

• Currently, we only ship to addresses in the United States.

Need Help With Your Order?

If you need help with an order, or have other questions, please contact us!


Phone: (503) 788-8630
We can be reached by phone at the following times:
Mon: 12:00 PM–7:00 PM (PST)
Tues–Sat: 11:00 AM–7:00 PM (PST)

For email inquiries, please allow 24 hours for a response on weekdays and 48 hours for a response on a weekend.


Return / Refund Policy

We offer a 20 day exchange for full purchase amount in the form of store credit for our used inventory. We DO NOT offer cash back at this time. All items have been tested (if applicable), cleaned to the best of our ability, and carefully packaged. Please do not hesitate to ask questions before a purchase if you are unsure if you will want to keep an item. Our exchange for store credit covers items that were disliked but functional, not functioning properly, or if you just didn’t want that item. It may be exchanged for something else in the VGW inventory. ***If an item is purchased brand new, but was opened and then used, buyer will only receive our -- USED shelf price at the current time of return, back in store credit. Because we can no longer sell an item as BRAND NEW once someone plays it and dislikes it, we must only offer the used price in store credit back within 20 days.